Terms and Conditions

These Terms and Conditions govern your use of OllieTrail, operated by AvantiPoint, LLC. By creating an account or using the service, you agree to these terms. If you do not agree, do not use OllieTrail. Our Privacy Policy explains how we handle information.

The account holder must be at least 18 years old, legally able to enter this agreement, and the parent, legal guardian, or otherwise legally authorized adult for any child profile they manage. You are responsible for obtaining any required permissions before providing a child’s information. Children use OllieTrail under adult supervision. Keep your sign-in and parent PIN secure and provide accurate account information. Do not impersonate another person or access a household without permission.

You may link another adult account through the household-linking flow. Linking grants that person access to shared household information and child management. You are responsible for linking only an authorized adult. Each adult must use their own sign-in. Use parent controls or contact us to address access disputes or remove access; we do not determine custody or guardianship disputes.

OllieTrail provides practice, coaching, and learning support. Ollie is an AI system, not a human teacher. Generated questions, explanations, assessments, translations, and speech feedback may be incomplete or wrong. We do not guarantee grades, proficiency, learning outcomes, or suitability for a particular curriculum. The service does not provide medical diagnoses, special-education determinations, or accredited academic qualifications. Parents should supervise use, consider the child’s needs, and report inappropriate or incorrect content.

We grant you a limited, non-exclusive, non-transferable right to use OllieTrail for your household’s personal educational purposes while you comply with these terms. Our branding, software, interface, and original educational materials remain owned by AvantiPoint or its licensors. You may save or print learning materials for personal educational use, subject to any rights belonging to others.

You retain the rights you have in the messages, recordings, drawings, and other material you provide. You grant us permission to process, store, reproduce, and share that material with the service providers and authorized household members necessary to operate, secure, support, and personalize OllieTrail, as described in the Privacy Policy. This permission does not authorize us to sell your child’s content or use it in advertising. Submit only material you have the right to share. AI outputs may resemble outputs provided to other users and may not be unique or eligible for intellectual-property protection.

Do not use the service for unlawful activity, harassment, exploitation, or harmful content; upload malware; bypass account protections, usage limits, or access controls; attempt to access another family’s information; interfere with the service; or use automated collection, resale, or commercial redistribution without permission. Report security issues through our contact page rather than testing against other users’ information.

Starter costs $100 USD per month per child and includes 8 hours of AI tutor time per paid billing period. Explorer costs $200 USD per month per child and includes 20 hours. Each plan also includes one separate hour of parent AI conversations per child, shared by the household's parents. Allowances reset at the monthly billing renewal, not at the beginning of the calendar month. Unused time expires without rollover. Voice time includes the connected conversation. Text and recorded answers use a rolling one-minute interaction window, extended when another AI interaction occurs; simultaneous model or tool calls in that window are counted once. Reading and saved activities without AI do not use tutor time. New AI interactions pause when the allowance is exhausted; saved learning records remain accessible. Discounts affect the price paid, not the plan's included time. Each child has a separate subscription. Payment is required before AI use, including the parent onboarding interview. Stripe processes your payment securely. By purchasing, you authorize recurring monthly charges at the price shown at checkout until you cancel. Any applicable taxes or additional charges will be shown before you confirm your purchase. There is no free trial unless expressly offered at checkout.

Plan changes selected in Parent mode take effect for tutoring access and recurring charges at your next renewal. There is no mid-period proration or reset of used time. The current paid allowance remains unchanged until the next cycle is paid. Stripe displays the upcoming charge before you confirm; applicable discounts and taxes may affect it. Manage payment methods, invoices, and cancellations in Parent mode under Subscriptions → Manage billing. Cancellation takes effect at the end of the paid billing period; access continues until then. Failed or overdue payments may suspend AI access until resolved. Deleting a profile does not automatically cancel a subscription; cancel it before deleting the profile. Learning-record resets do not cancel subscriptions.

Payments are generally nonrefundable for unused time except where required by law or expressly agreed by AvantiPoint, LLC. Contact us at AvantiPoint support about duplicate charges, billing errors, or refund requests. We will give notice of material price changes before they apply to a renewal. Signing in alone does not authorize a charge. Stripe sandbox payments are test transactions and do not charge real money. AI usage figures shown in the app are estimates of provider costs, not additional invoices to you.

We may change, limit, suspend, or discontinue features, including preview features, and may suspend access for misuse, security concerns, legal requirements, or failure to comply with these terms. We will give reasonable notice when practicable. You may stop using the service at any time and request deletion as described in the Privacy Policy. Provisions that by their nature should survive termination, including ownership, disclaimers, and liability limits, continue to apply.

The service relies on providers including Cloudflare, OpenAI, Google, and Microsoft. Their availability and policies can affect features. Third-party sites linked from OllieTrail are operated independently. We are not responsible for their content or services, except to the extent required by law.

To the extent permitted by law, OllieTrail is provided “as is” and “as available,” without warranties of uninterrupted operation, accuracy, fitness for a particular purpose, merchantability, or non-infringement. To the extent permitted by law, AvantiPoint and its suppliers are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, arising from use of the service. Our total liability for claims arising from the service is limited to the greater of US $100 or the amount you paid us for OllieTrail in the 12 months before the event giving rise to the claim. These limitations do not exclude liability for fraud, intentional misconduct, or any liability or consumer rights that cannot legally be excluded or limited.

Please contact us first so we can try to resolve a concern. Except where mandatory local law provides otherwise, Wyoming law governs these terms without regard to conflict-of-law rules, and disputes may be brought in the state or federal courts serving Wyoming. Nothing in these terms removes protections or court access you have under mandatory consumer law. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not transfer your account or this agreement without our permission; we may transfer the service and related obligations as part of a lawful business transfer.

We may update these terms and will identify the current version by its effective date. We will provide notice of material changes and obtain agreement where required by law. Continued use after an update takes effect is subject to the updated terms, except where additional agreement is required. AvantiPoint, LLC, 30 N Gould Ste 22434, Sheridan, WY 82801, United States. Send questions or requests through AvantiPoint’s contact page. Please identify your request as an OllieTrail request.